Privacy Policy

Website: https://palliativeportal.ca

Managed by: Kemp Care Network (KCN), Hamilton, Ontario

1. Introduction

The Palliative Portal, managed by Kemp Care Network (KCN) (“we,” “our,” or “us”), is a community resource that provides information and links to end-of-life care and grief support services within the Hamilton area.

We are committed to protecting your privacy and ensuring that any personal information we collect is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Health Information Protection Act (PHIPA).

By using the Palliative Portal, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the site.

2. Information We Collect

We collect only the information necessary to operate and improve the Palliative Portal. This may include:

a. Information You Provide Directly

• Contact information (such as name, email address, or phone number) when you reach out to us, provide feedback, or submit a resource for inclusion in the directory.
• Organization details if you are submitting a service listing (such as service name, description, address, website, logo, or public contact details).

We do not collect or store personal health information through the Palliative Portal.

b. Information Collected Automatically

When you visit the website, we may automatically collect limited technical data, including:

• Your IP address
• Browser type, device information, and operating system
• Pages visited, date and time of access, and referring website

This data helps us understand how visitors use the site and improve its performance and accessibility.

c. Cookies and Analytics

We may use cookies and analytics tools (e.g., Google Analytics) to analyze website usage patterns and improve functionality. Cookies do not identify you personally.

You can choose to disable cookies in your browser settings, though some site features may not work as intended.

3. How We Use the Information

We use the information we collect to:

• Operate and maintain the Palliative Portal
• Respond to inquiries, feedback, or listing submissions
• Review and manage directory content

We do not sell, rent, or trade personal information to third parties.

4. How We Protect Your Information

Kemp Care Network takes reasonable administrative, technical, and physical measures to protect your information from loss, unauthorized access, disclosure, or misuse.
While we take these precautions, no online platform is completely secure, and we cannot guarantee absolute protection of information transmitted through the internet.

5. Third-Party Links

The Palliative Portal includes links to external organizations and community resources. These third-party websites are not managed by Kemp Care Network.
We are not responsible for the privacy practices, content, or security of those sites. We encourage you to review their privacy policies before sharing any personal information.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
You may request that we update or delete your information at any time (see Section 8).

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for the use of your information
• Request deletion of your personal data (subject to legal or administrative requirements)

To exercise these rights, please contact us at: communication[at]kempcarenetwork.org

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws.

8. Contact us

We respect your right to privacy and if you feel that this right has been abused in any way by your participation in this website, please contact us at: communication[at]kempcarenetwork.org and we will investigate any problems.